Job Title: Travel Consultant

Job Type: Full-time
Location: Gurugram, Haryana
Shift and Schedule:

• Weekend availability

• Night shift

About Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good. Through their work, they make an impact on the travel industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll be joining a highly skilled remote team, providing outstanding service to our corporate business clients. Our Traveler Care leadership team started in this role, and we have leaders across almost every department at Amex GBT.

Key Responsibilities

• Advise and Arrange Travel:
  Advise and arrange travel for corporate business customers (both individuals and groups).

• Research and Analysis:
  Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services.

• Book Domestic and International Travel:
  Arrange and book domestic and international business travel across air, road, rail, and accommodations.

• Use GDS Systems:
  Utilize Global Distribution Systems (GDSs) like Sabre, Apollo, Galileo, and Amadeus. Training may be provided, but Galileo experience is a must.

• Compliance and Service:
  Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements.

• Customer Service:
  Use positive telephone service techniques and act on special customer requests.

• Team Collaboration:
  Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels.

What We’re Looking For

• Passion for Client Service:
  Proactively anticipate needs and provide exceptional client service.

• GDS Expertise:
  Native Galileo and Sabre GDS expertise.

• Experience in Corporate Travel:
  Minimum 1 year experience in US and Asia bookings, and at least 1 year of experience in Corporate Travel bookings.

• Chat-Hub Experience (Preferred):
  Experience with chat-based customer service is preferred.

• Professional Communication:
  Strong written and verbal communication skills.

• Attention to Detail:
  Ability to act with integrity and safeguard traveler information.

• Industry Understanding:
  A strong understanding of the travel industry, with a background in business travel, leisure travel, or airline reservation.

• Problem Solving:
  Resolving customer issues quickly and independently or with suppliers.

• Teamwork:
  Ability to work collaboratively and openness to feedback.

Shift Details

Our Traveler Care team operates 24/7. While specific colleagues are dedicated to the night shift, please be prepared to work afternoon shifts (12-8pm) and weekends.

What We Offer

• Work-Life Balance:
  Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for you and your family.

• Travel Perks:
  Weekly deals from major travel providers on flights, hotels, cruises, and car rentals.

• Professional Development:
  Access to 20,000+ courses on our learning platform, leadership courses, and opportunities for internal career advancement.

• Inclusive Culture:
  Championing inclusion in every aspect of our business, with global INclusion Groups for colleagues to connect around common identities or initiatives.

• Additional Benefits:
  We provide equal consideration for employment to all applicants and are committed to reasonable accommodations for individuals with disabilities during the hiring process.

Equal Opportunity Employer

All applicants will receive equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other protected class.

What if I Don’t Meet Every Requirement?

If you’re passionate about our mission and believe you’d be a great fit for the role, apply anyway! We may be exactly looking for someone like you.

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