Job Title: Concierge II

???? Location: Delhi
???? Job Type: Full-time

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad by hiring the smartest people and placing them in the best companies. We have successfully placed over 800 hires across 50 US-based startups and high-growth companies.

About FlyFlat:

FlyFlat is a luxury travel platform offering the best deals on long-haul international business and first-class tickets. By saving clients up to 80% on one-way and last-minute flights, FlyFlat aims to provide comfort, flexibility, and excellent customer service.

• Founded in 2017, FlyFlat has gained a reputation for exceptional service and customer satisfaction. The company has recently raised $1.85M to fuel its expansion, with a target to reach $30M+ by 2025.

Job Overview:

As a Concierge II at FlyFlat, you will be an integral part of our team, driving company growth by delivering top-tier customer service to high-value clients. Your role will involve assisting with bookings, managing VIP client relationships, and collaborating with the team to enhance the travel experience.

Who You Are:

• Experience: 2+ years in sales, specifically in high-ticket sales ($3000+).

• Skills: Strong communication, proactive, detail-oriented, and analytical.

• Customer Focused: You have experience dealing directly with customers via email, SMS, and chat apps.

• Ownership Mentality: You take responsibility for your work and are always "on call" when needed.

• Nice to Have:

  • Experience selling to top executives, CEOs, or wealthy individuals.

  • International travel experience.

  • Knowledge of credit points and airline mileage programs.

  • Startup experience and handling high-pressure situations.

Job Duties:

• Work directly with Concierge I and Sabre agents.

• Provide VIP client service by finding business and first-class flight deals.

• Problem-solve in high-pressure, time-sensitive situations.

• Maintain strong relationships with clients, enhancing brand loyalty and satisfaction.

• Collaborate with the accounting team for end-of-month billing and reporting.

• Improve service quality by updating process and training documentation.

• Handle billing for credit card payments, authorizations, and refunds.

Metrics for Success:

• Gross Profit Increase: Target increase during your shifts.

• Conversion Rate: Improve conversion on the online funnel you directly service.

• Client "Saves" and "Wins": Track client success stories and savings.

• Collaboration: Ease of collaboration with team members.

• Training Efficiency: Decrease training time for future concierge hires.

Compensation:

• Extremely competitive base salary and commission structure.

Hours & Time Off:

• FlyFlat values rest and offers flexible hours to recharge.

• As a 24/7 business, there may be times when you’ll need to step in and take action when needed.

Why Join FlyFlat?

• Be part of a dynamic, high-growth company revolutionizing the luxury travel industry.

• Opportunity to work with top-tier clients and enjoy a fulfilling career in a fast-paced, innovative environment.

Let me know if you'd like to make any adjustments!

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